Orders may take up to 5 days to be fulfilled, although average fulfillment time is within 2 business days. With standard shipping rates applied expect packages to be delivered between 2-7 business days varying by distance. Orders over $50 receive free standard shipping.
Returns for crystal pieces are eligible within 30 days of receiving your product, or before your order has been fulfilled. Jewelry (excluding rings) is not eligible for returns after the order has been fulfilled. If you'd like to refund your jewelry purchase, please do so immediately before you receive a tracking number. Rings are eligible for returns due to sizing issues. Returns are case by case, and the customer will be expected to pay return shipping if necessary. If you have any questions about returns, please email us at email@example.com
- My product arrived damaged, what do I do?
To determine if you are eligible for a return/refund, please email us immediately with photos of the product in question. We will determine if this constitutes a refund, discount, or neither. Spirit Lady Co is not liable for damage experienced through the shipping carrier. We carefully pack our products to prevent any damage, and recommend purchasing shipping insurance at checkout for extra protection.
- I never received a tracking number/confirmation email for my package
- How do I request a refund/return?
- Package says delivered, but I haven't received it